Smart mobile devices help user productivity but can be a headache for ICT support staff. Enter Managed Mobility, a Gen-i offering that takes away the Smartphone and tablet end-user support burden.
We all know what BYO means when we’re invited to a dinner party. What about BYOT?
Here's a clue. If too much BYO leaves the excessively sociable with a hangover, an excess of BYOT can induce headaches in technology managers.
Bring your own technology describes how people are connecting their own personal devices to the corporate network. As their owners carry them between home and work, they’re bringing some risks with them.
Who do you allow to have these devices in the workplace, for example, and how do you ensure corporate apps work with them? Who supports the software and services running on them and what upgrade path should be provided?
The size of the headache is considerable — end-user support accounts for more than a third of the total cost of ownership (TCO) of a mobile device.
According to a survey of more than 2000 North American and European IT and telecom executives, the spread of and support for mobile devices has become one of their biggest preoccupations.
By the same token, anyone who can make the headache go away, through a mobility-as-a-service model (MaaS), for instance, has a considerable opportunity.
Gen-i is entering this new market with its Managed Mobility offering.
Managed Mobility clients relieved of the device maintenance and end-user support burden stand to make big productivity gains. That leaves them to focus on optimising how devices are used, applications that give the best outcomes and the plans that make most sense for their users.
The survey suggests mobility has a big payback with three-quarters of respondents saying mobile applications made them more productive and two-thirds also reporting increased responsiveness and faster decision-making by mobile app-using employees.
On that basis, BYOT looks to be no bad thing, so long as a headache cure such as Managed Mobility is close at hand.
