Gen-i provides Norfolk Group with a full end-to-end trans-Tasman service desk solution, which includes proactive monitoring, fault resolution and technology and telecommunications procurement.

Norfolk is the premier electrical and HVAC maintenance service provider in Australasia, operating through key brands such as Haden and O'Donnell-Griffin. With over 3,500 employees, it operates from around 100 sites throughout Australia, New Zealand, India and Vietnam.

With a service desk dedicated to Norfolk, Gen-i provides crucial trans-Tasman support for the company, says Igor Temelkovski, Norfolk Group’s general manager of IT.

"Gen-i has proved consistently that they will go the extra mile. We certainly view them as a strategic partner. They’re essentially an extension of our IT department."

The relationship between Gen-i and Norfolk is supported through the use of smart technology, such as Gen-i SmartMeeting Telepresence suites.

View the Norfolk Group case study video: