Here at Gen-i you'll meet an amazing group of people, all with different skills, passions and talents. It's our people who drive our success through their enthusiasm, world class capability and passion for clients.
Our world is moving faster than ever. Every day is a different adventure with huge opportunities and lots of challenges. High profile projects will expose you to new challenges and to the experts in your field. We've got the resources and systems to make great stuff happen (we're a technology company after all) and, as part of the wider Telecom Group, our breadth of operations means we can offer you a multitude of diverse career opportunities. Our promise is to empower you to grow and achieve your brilliant potential.
For mother of two and Acquisitions Business Manager, Vanessa Sorenson, being able to combine the dual demanding roles of mother and professional is one of the many attractions of working at Gen-i.
Now in a senior role, Vanessa is proof not only that Gen-i supports career development but that it does so for people at all levels of the organisation.
"To go from a procurement phone salesperson to new Business Manager has been about the investment Gen-i has put into my career to extend my thinking and potential."
Flexible working fits shared values
"Being able to work from home if required is excellent, and in fact having the technology to be able to work anywhere is exceptional."
Vanessa finds the job flexibility enabled by the latest technology another plus, and believes this reflects the values she shares with the company.
"Gen-i really does care about its people and its clients. Our commitment to having the client at the heart of what we do, and bringing innovation and solutions to them and seeing the difference we make – it's very exciting."
It's hardly surprising that white water kayaker and mountain biker Ling Hou looks for challenges in his job too. As a Business Manager for Security at Gen-i, he gets plenty of those.
"It's an interesting job that broadens my horizons and challenges me. I continuously learn new things, such as how to do due diligence during an acquisition or, when I attend an industry or vendor conference, what similar service providers are doing."
Shaping the future of security
Ling was previously a contractor in digital security and online solutions in Europe and with Gen-i. Gen-i, he says, enables him to maintain a work/life balance that fits with his role as a father – and from time to time enables him to enjoy the New Zealand outdoors.
Ling also enjoys the diversity of his role and the amount of ownership it affords him in the end result.
"I have the ability to shape the future of security products – by being involved in the product lifecycle from start to finish – that meet diverse client requirements across many segments and verticals."
He says it's the people, however, that are the best thing about working at Gen-i. To those considering joining, Ling recommends: "Know what you want to do and where you want to go, then match that to the right part of Gen-i and the right job."
For a skilled expat like David Yardley, being at the cutting-edge of technology is one of the draw cards of working Gen-i. It means he gets to work with a big team of skilled and creative colleagues.
And as a business solutions specialist, it also means David is able to pull upon his international IT and data centre experience when working with New Zealand based companies.
Since the earthquakes, its been rewarding to be able to help a number of clients safe guard their data by moving it to Gen-i’s hosted cloud services. I like that I am playing a part in shaping the future of Christchurch.
Innovative work place
David says that Gen-i enables and supports a modern work place. As a new father, he appreciates having all of the technology tools to work from home just as effectively as he would in the office.
“Gen-i’s flexible working policy helps me to have a work/life balance that fits my family commitments and my lifestyle perfectly – I can still be productive if I need to stay home when my little girl is unwell.”
Gen-i’s innovative work tools like video communications are also allowing David to get involved in national projects that might have otherwise been restricted to expertise based in Gen-i’s HQ in Auckland. Opportunities he says, which are providing variety and helping further his career.
For experienced contact centre analyst, Eliza Alcover, a relaxed yet productive environment is one of the many benefits of working at Gen-i. Being encouraged to take her time on incoming calls helps Eliza to provide a better client service.
“I’ve worked in a few contact centres and I have to say this is the most enjoyable environment so far. The people I work with are great and the work we do is very rewarding.”
Being able to discuss issues with clients who are also technical is one of the highlights of Eliza’s job. Gen-i provides services to businesses and government departments, who often have their own in-house IT team who liaise directly with the contact centre.
It can be very rewarding when taking calls from techie’s, it means we can get on the same page very quickly, resolve issues and work out complex solutions together.
Eliza adds, “another plus of working at Gen-i is its support in furthering my technical skills so I can take on more challenging client cases and remain current in a fast-paced and ever-changing IT industry.”
Working alongside a great bunch of people is important to Sophie. As the key support person to a team of 16 Gen-i client managers, its what makes for a fun and lively work environment says Sophie.
"It’s not all work and no play at Gen-i – a group of us go to a yoga class at lunchtimes while another group go mountain biking after work. We engage socially and meet to chat about work stuff at the café downstairs on a regular basis.”
Starting on an intial eight month contract, Sophie was soon offered a permanent role which she says is common given the constant evolving nature of Gen-i and its interest in supporting its employees to learn and progress their career.
“The work environment is fast-paced, Gen-i is a big company and my team work with a wide range of business and government clients - I am constantly meeting and chatting to new people and I see a bright future for myself.”
Every day is different for Sophie. Whether its reporting, organising travel, training and events, or managing diaries, she gets a real buzz from the variety and the opportunity to extend herself.
Life at Gen-i
Enjoy the benefits
When you join Telecom Group you can look forward to a rewarding career loaded with opportunity, a competitive salary, great colleagues and more. Our staff benefits provide loads of additional benefits, including:
- The Telecom 4U programme – a monthly credit of $150 on your Telecom account which can be used towards Telecom products and services
- Special discounts and packages for you and your immediate family including fantastic discounts at Telecom Retail Stores
- Discounted health insurance from Southern Cross
- Travel and holiday discounts options through Marram Community Trust
- Special discounts on banking services through Westpac, ANZ, ASB and BNZ
- Access to the Employee Assistance Programme
- Flexible leave provisions
- An annual volunteer day.
All Telecom staff are entitled to one day of paid leave each year to participate in voluntary community work. As part of the Telecom Foundation's work we offer you the chance to make a real difference for the cause that means a lot to you, or you can get involved in one of the many volunteer events that are offered.
We have a fantastic flexible working policy and, depending on your role, can offer remote working, flexible hours, part-time work and job sharing. Of course we offer some of the latest technology to help you manage your job in the office or on the go and achieve a healthy work/life balance. You can also access professional counselling and support for those times when you need extra support.
How we hire
Check out the latest roles available within Gen-i and the broader Telecom Group and apply online. Simply tell us about yourself, your interest in the position you are applying for and your work experience. The entire process should take only 10 to 15 minutes.
In addition, if you register your profile we'll be in touch if future opportunities match your interests and qualifications. You can update your profile at any time.
Check out the latest roles available within Gen-i and the broader Telecom Group and apply online here
Depending on your role our flexible working policy can offer remote working, flexible hours, part-time work and job sharing.
Our tools and resources will help you think about and plan your career path
As an employee you will have access to discounts from a range of partners, including health funds
You'll be empowered to fulfil your aspirations with development support that will help you take steps to future opportunities.