There is a more recent update: View latest update
Our top priority remains the continued and absolute support of our people and clients in Canterbury. It is humbling and inspiring to witness the stories on how people and organisations in the Canterbury region, across New Zealand and worldwide are all rallying to help.
We’ve focused on implementing our medium-term Business Continuity Plans to help our clients affected by the earthquake get back on their feet, as well as supporting and enabling the rebuild of the Canterbury economy.
We also continue to manage our resourcing and work to meet the commitments we’ve made to all our clients across New Zealand and Australia, including those that are not affected by the earthquake.
We are committed to being there to support these efforts every step of the way back.
For a summary, see the table below:
| Gen-i & Telecom services in Christchurch |
Status |
| Telecom PSTN network |
Stable – all exchanges operational with a combination of mains and generated power.
Work is now focused on diagnosing and restoring localised faults due to physical damage to the network
|
| Mobile networks (XT and CDMA) |
Stable – mobile network is fully functioning and temporary cellsites are in place |
Data centres
(Hillmorton and Hereford Street) |
Stable – operable and services being monitored and maintained remotely |
| Managed voice and data networks |
Stable and performing well |
| Managed Customer Centres |
We have expanded our resources to meet the overall increase in demand. Client calls and requirements are being supplemented by our contact centres in Auckland, Hamilton and Wellington. Please contact your Client Manager or normal MCC service contacts for any priority emergency requests |
| Provisioning and relocation work |
Good progress on meeting the demand for emergency services requests and BAU processes |
| ICT equipment and services |
Good stock levels of servers, laptops, mobile devices and accessories. |
For updates
Please visit www.telecom.co.nz, as well as @Geni_ICT or @chrisjquin on Twitter and Facebook for further information.
When there is a change to the situation in Canterbury and we have new information that may affect your business, I will send you an email update.
If there is anything more that we can do to support your business and your people during this time, please contact your Client Manager, myself or your normal service contacts at our MCC.
Kia kaha Canterbury.
Chris Quin
CEO Gen-i Australasia