The current situation for Gen-i and Telecom IT and communication services in Canterbury continues to be stable and operational, and there are no significant changes to report.
As the needs of emergency services and government providers have been sustainably met, we’ve increased our support for organisations providing essential services.
We are working closely with our commercial clients as they restore their operations and get back to some semblance of a “new normal” in Christchurch.
We will continue to support the rebuild and recovery activities across Canterbury, and help get Christchurch business back to business.
Tomorrow is the National Day of Mourning, a day for New Zealand to come together in remembrance of those lost in the Christchurch earthquake. Friday is also a provincial holiday, so that the people of Canterbury can attend the National Christchurch Memorial Service.
As part of our Business Continuity Plans, we have increased our support for our Canterbury-based team to ensure we meet our client commitments
For a summary, see the table below:
| Gen-i & Telecom services in Christchurch |
Status |
| Telecom PSTN network |
Stable – all exchanges operational with a combination of mains and generated power.
Work is now focused on diagnosing and restoring localised faults due to physical damage to the network
|
| Mobile networks (XT and CDMA) |
Stable – mobile network is fully functioning and temporary cellsites are in place |
Data centres
(Hillmorton and Hereford Street) |
Stable – operable and services being monitored and maintained remotely |
| Managed voice and data networks |
Stable and performing well |
| Managed Customer Centres |
We have expanded our resources to meet the overall increase in demand. Client calls and requirements are being supplemented by our contact centres in Auckland, Hamilton and Wellington. Please contact your Client Manager or normal MCC service contacts for any priority emergency requests |
| Provisioning and relocation work |
Good progress on meeting the demand for emergency services requests and BAU processes |
| ICT equipment and services |
Good stock levels of servers, laptops, mobile devices and accessories. |
For updates
Please visit www.telecom.co.nz, as well as @Geni_ICT or @chrisjquin on Twitter and Facebook for further information.
When there is a change to the situation in Canterbury and we have new information that may affect your business, I will send you an email update.
If there is anything more that we can do to support your business and your people during this time, please contact your Client Manager, myself or your normal service contacts at our MCC.
Kia kaha Canterbury.
Chris Quin
CEO Gen-i Australasia