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Our work to support the people of Canterbury by maintaining and restoring ICT and telecommunications services in the region continues. Our teams on the ground and across the country continue to work around the clock to provide support to the rescue and recovery activity, as well as those providing essential services and infrastructure.
We are extending our work to commercial businesses as they resume operations and we start the process of restoring confidence and rebuilding the city.
Thank you for working with us as we work to support our people and our clients as they endeavour to get back to some semblance of a “new normal” in Christchurch.
The current situation for Gen-i and Telecom IT and communication services in Canterbury is stable and operational. For a summary, see the table below:
| Gen-i & Telecom services in Christchurch |
Status |
| Telecom PSTN network |
Stable – all exchanges operational with a combination of mains and generated power.
Work is now focused on diagnosing and restoring localised faults due to physical damage to the network
|
| Mobile networks (XT and CDMA) |
Stable – mobile network is fully functioning and temporary cellsites are in place |
Data centres
(Hillmorton and Hereford Street) |
Stable – operable and services being monitored and maintained remotely |
| Managed voice and data networks |
Stable and performing well |
| Managed Customer Centres |
Client calls and requirements are being supplemented by our contact centres in Auckland, Hamilton and Wellington |
| Provisioning and relocation work |
Good progress on meeting the demand for emergency services requests and BAU processes |
| ICT equipment and services |
Good stock levels of servers, laptops, mobile devices and accessories. |
For updates
Please visit www.telecom.co.nz, as well as @Geni_ICT or @chrisjquin on Twitter and Facebook for further updates.
When there is a change to the situation in Canterbury and we have new information that may affect your business, I will send you an email update.
If there is anything more that we can do to support your business and your people during this time, please contact your Client Manager, myself or your normal service contacts at our MCC.
Kia kaha Canterbury.
Chris Quin
CEO Gen-i Australasia