The current situation for Gen-i and Telecom IT and communication services in Canterbury continues to be stable and operational, and there are no significant changes to report.
Our teams on the ground and across the country continue to work with organisations providing essential services and infrastructure, as well as emergency services and government providers supporting the recovery activity.
We have implemented our medium-term Business Continuity Plans to ensure we support our clients affected by the earthquake as they reopen for business, while continuing to meet our commitments for all our clients across New Zealand and Australia.
We will continue to support the rebuild and recovery activities across Canterbury, to help Christchurch business get back to business, and enable the rebuild of the Canterbury economy.
We are committed to being there to support these efforts every step of the way back.
For a summary of our current services, see the table below:
| Gen-i & Telecom services in Christchurch |
Status |
| Telecom PSTN network |
Stable – all exchanges operational with a combination of mains and generated power.
Work is now focused on diagnosing and restoring localised faults due to physical damage to the network
|
| Mobile networks (XT and CDMA) |
Stable – mobile network is fully functioning and temporary cellsites are in place |
Data centres
(Hillmorton and Hereford Street) |
Stable – operable and services being monitored and maintained remotely |
| Managed voice and data networks |
Stable and performing well |
| Managed Customer Centres |
We have expanded our resources to meet the overall increase in demand. Client calls and requirements are being supplemented by our contact centres in Auckland, Hamilton and Wellington. Please contact your Client Manager or normal MCC service contacts for any priority emergency requests |
| Provisioning and relocation work |
Good progress on meeting the demand for emergency services requests and BAU processes |
| ICT equipment and services |
Good stock levels of servers, laptops, mobile devices and accessories. |
For updates
Please visit www.telecom.co.nz, as well as @Geni_ICT or @chrisjquin on Twitter and Facebook for further information.
See our website for more information on our Business Continuity services and solutions.
If there is anything more that we can do to support our clients’ business and people during this time, please contact your Client Manager, me or your normal service contacts at our MCC.
Kia kaha Canterbury.
Chris Quin
CEO Gen-i Australasia