Does your organisation have a presence in Australia – or are you thinking of expanding there? Then you'll want to consider the advantages of having a single-source ICT solution.
One company that's done this successfully is Norfolk Group, a building and engineering services company with 100 sites throughout New Zealand, Australia and India.
Since 2009, Gen-i has been providing a full end-to-end service desk model for Norfolk that covers proactive monitoring, fault resolution, and technology and telecommunications procurement.
James Fletcher, Norfolk's general manager in New Zealand, describes the synergies achieved by the trans-Tasman relationship.
"For us, having Gen-i manage our IT requirements is all about good governance," he says.
"Previously, individuals were purchasing a variety of product that wasn't necessarily consistent with our systems and infrastructure. Now we've got consistency in approach and product across the board, which is of enormous value."
As Gen-i CEO Chris Quin explains, Kiwi-based businesses expanding into Australia can reap significant advantages from having a Kiwi-based ICT solution.
"Kiwis setting up in Australia face the challenge of being the proverbial small fish in a bigger pond," says Quin.
"They don't always get the level of recognition from overseas suppliers, particularly when there's no prior relationship. By contrast, Gen-i can offer them a world-class ICT capability, coupled with a proven commitment to supporting their business."
For the past year, Gen-i has been strengthening our trans-Tasman service capability. We now have 200 staff in offices in Sydney, Melbourne and Brisbane; serving an expanding client base across Australasia.
A number of trans-Tasman companies are already capitalising on the synergies that can be achieved by partnering with Gen-i.
As well as the key benefits of centralisation and standardisation, there are a host of other advantages to having a single-source ICT provider. These include improved reporting and account management, operating cost efficiencies, bulk purchasing, and improved capacity utilisation. Even the time difference works in our favour. As Kiwis are first to see the sun, we’re also fixing problems hours ahead of anyone else…!