How can I get my staff to buy in to call recording?    
Staff need to be involved in planning and the process. Staff can feel empowered when they are given the opportunity to evaluate their own calls before they sit with team leaders in coaching sessions. This can actually increase staff satisfaction. Recording calls also gives staff the opportunity of sharing and learning from great calls – and bad calls.

How can we ensure that we get real benefits from NICE?
Gen-i has a range of consulting packages that are designed to ensure that the people and processes that you develop for call recording and quality management “keep the faith” and deliver the real benefits laid out in our proposal and business case. Case studies from other customers clearly show this to be one of our strengths.