What calls aren’t included in Optimise?  

• 0800/0900
• Premium calls i.e. Horoscope lines
• International calling (other than Australian landlines)
• Roaming calls.  Unlimited calling minutes are not available when Optimise mobiles are roaming in Australia or other overseas destinations. Calls made when roaming will incur standard roaming charges
• Texts and calls to non-Telecom mobiles. Optimise mobiles include unlimited texts to Telecom mobiles but will incur standard rates for texts and calls to non-Telecom mobiles. Telecom’s $10 text package is not available with Optimise
• Data calls
• Optimise fixed bills are not adjustable and will not incur credits or debits to reflect changes to actual volumes used during the Optimise fixed bill period. The next Optimise fixed bill will always be calculated using the average volumes used during the previous Optimise fixed bill period.

How will I know if Optimise is right for my company?
Talk to your Client Manager – they can analyse your current plan structure and help you decide if Optimise might be right for you.

Will Optimise cost me more?
In a great many cases Optimise will cost you less - it all depends on your current calling activities. And once you are on an Optimise plan, you can reduce costs further simply by managing down the number of calls made to non-Telecom mobile phones.

I understand my bills will not include detail on calls included in the Optimise plan, is there any way I can still get this detail?
Yes. Every Optimise customer will also get access to BillView Online. This tool allows you to view all your company activity and set up the reports that will be relevant to you. See more details on the telecom website.