If you’re looking for customer support, call BlackBerry on 0800 BB Support (0800 227877)

To find out more about any of the services listed below, please contact your Gen-i Client Manager or call Gen-i on 0800 694 364 for more information.

Guardian Managed BlackBerry Service
The Guardian Managed BlackBerry Service from Gen-i offers customers a remote BlackBerry Enterprise Server and Smartphone user management solution. With direct access to BlackBerry technical experts, Gen-i can manage the day to day responsibilities of running your highly visible and business critical BlackBerry environment. The offering is made up from a standard set of proven technologies, proactive and reactive monitoring, and ITIL-based service management.
Have peace of mind knowing your BlackBerry Enterprise Server and more importantly your BlackBerry Smartphone users can be looked after around the clock, around the globe.

BlackBerry Solution Readiness Assessment
We offer consulting services to assess which BlackBerry Solution will suit your organisation’s needs. Gen-i will work through your BlackBerry requirements in detail and review your current IT environment to determine what pre-installation work is required.

BlackBerry Service Installation
Our experts will make sure your BlackBerry Solution is implemented properly. Technical Services available include:

• Basic BlackBerry Service Installations
• Customised Server Installations
• Router Software install and configuration
• Device Implementation including testing device functionality
• Server Hardening
• Security Policy Design and Implementation
• BlackBerry Administration Training
• As built documentation for your BlackBerry environment

 
BlackBerry Enterprise Server Health Checks and Quarterly Maintenance
Leverage Gen-i's certified BlackBerry server engineers to investigate and report on the health of your server and perform BES maintenance and patching as required.

BlackBerry Enterprise Server Software and Client Access Licensing
We can secure your BlackBerry Enterprise Server software and licensing.

BlackBerry Handheld Training
Our Phone Rangers can teach your BlackBerry users how to maximise the time on their BlackBerry Smartphones.

BlackBerry Enterprise Server Express
We offer you BlackBerry Enterprise Server Express, with simplified features, in a package that can be installed on an existing email server. Please refer to the following BlackBerry website link: BlackBerry Enterprise Server Express