Open multimedia queue - allows skills-based routing, reporting and management of multiple contact channels (inbound/outbound voice, email, text chat, fax, Web, video).

Integrated both ways – use the new Outbound Campaign Manager to create, modify and monitor outbound campaigns with the same real-time displays and historical reporting management tools used for inbound voice.

Single interface - provides a single agent interface to manage all contacts regardless of media type – everything your agents need for inbound, outbound and multimedia contacts. 

Real-time display and historical reporting options - to more effectively operate and manage the Contact Centre 6.0 suite of solutions.

Supports new and emerging media such as video - enhancing your customers’ experiences while giving your agents unprecedented abilities to collaborate with supporting staff.

Reduced system integration costs - the simple-to-use converged middleware and integration toolkit based on standard development components (.NET classes and Win Form Controls), allows quick and inexpensive development of desktop applications, server applications, screen pops, CRM connectors and more.