Speech and touchtone IVRs can be tailored using specific context to increase relevance.  Speech enabled IVRs also enable your customers to state the reason for their call, so that they can be routed to the right area for service.

Well-thought out touchtone and speech enabled self-service and front-door IVRs enable you to serve your customers effectively and efficiently.  

Self-service applications can significantly improve automation rates, freeing up your staff to concentrate on more complex enquiries or cross selling and upselling activities. Self-service IVRS can also be used to extend your hours of operation beyond ‘normal business hours’, while speech enabled systems contribute to lower handling times, freeing up your capacity.