Your business needs drive our solutions 

  • Gen-i has extensive experience in design, build and maintenance of customer contact solutions.
  • We have deployed hundreds of contact centres across New Zealand and Australia across multiple sectors. Many of those deployments have also involved process re-engineering and change management programmes.

Visible benefits for your business

  • Improved first time call resolution – we ensure your customers deal with the right person first time, improving relationships and saving you money.
  • Better customer service – your customers get the information they need in less time resulting in a more efficient customer experience.
  • Better handling times – we help you reduce the length of calls, so that your contact centre can handle more calls with the same number of agents.

Find out more

Have Gen-i contact me
Or call Gen-i on

0800 694 364


Case study

By implementing the Toll Free Self Manage solution Telecom can track the performance of its call routing function in real time and manage call traffic
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