Voice Recording
- Comply with legal / regulatory requirements to record transactions
- Resolve resolutions around who said what, where and when
- Record verbal financial transactions
- Good basis for quality monitoring/self assessment and review
Screen Recording
- Track and record vital information for audit and risk management purposes and to effectively resolve customer disputes.
- Identify training and development opportunities in staff use of various applications, e.g. SAP.
- Retain your customer interaction history for later reference.
Capture screen activity to highlight process improvement opportunities and give a true insight into the real customer experience.
Gen-i brings a technology “agnostic” approach to call and screen recording. Our experience and expertise enables us to integrate various technology components with your legacy equipment, to provide easy to own and run platforms.