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 Contact Centre Services 

 

Ensuring that your customer relationships are strong is vital to building better businesses. Gen-i’s contact centre services can support you to achieve this.

 Strengthen your customer relationships with Gen-i 

 

Our contact centre services enable you to build and maintain outstanding relationships with your customers. Ensuring that your customers can communicate with you in ways that suit them best – from text to email and telephone – enables your business to maintain its customer orientation. And this is supported with management and reporting tools to ensure that your business case is fully realised.

In addition to this, our technology partners are world leaders. This gives us the ability to tap into a wealth of innovation, expertise and resources to help deliver a solution that works for you.

Contact Centre services 
With customer expectations running so high now, it’s vital that your business does everything it can to improve the productivity and collaboration of your agents in order to reduce call hold times and abandoned call rates.
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Call and screen recording works to increase effectiveness on a number of fronts. In terms of helping your contact centre, it ensures your agents have the tools they need to continue to deliver better service.
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Today’s customers have greater and greater expectations in terms of how, when and where they interact with you. High call abandonment rates, can result in missing out on business opportunities.
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We combine Skills Based Routing - making sure the person who answers the call is the one best suited to handle that interaction first time
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Create and centrally manage a virtual contact centre that supports not just today’s multimedia capabilities, but also the emerging applications of the future.
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The self-help opportunities represented by speech and self service technologies can enable you to increase customer satisfaction, reduce your cost to serve and provide a personalised service experience.
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TollFree Self Manage gives you the control to make the best use of your contact centre resources.
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If engaging with your customers is critical to your competitive success, Gen-i’s Virtual Contact Centre enables you to allocate incoming calls to available agents no matter where they are located and across different contact centre platforms.
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Find out more

Have Gen-i contact me
Or call Gen-i on

0800 694 364


Case studies

Telecom
By implementing the Toll Free Self Manage solution Telecom can track the performance of its call routing function in real time and manage call traffic
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