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Enterprise Content Management

Know where to go to find all your information

Enterprise Content Management (ECM) solutions enable your organisation to centrally manage information so that it is structured, accessible and secure. Transforming unstructured content that sits in a variety of systems - from documents in a file server to email, faxes and printed forms - into useful and accessible information reduces costs and business risks. It also enables your business to be more mobile and flexible and to operate in real time with information sourced from whichever device or location is appropriate.

Gen-i’s ECM specialists work in partnership with you to create and implement strategic changes required to processes and people, as well as to technology, so your organisation aligns itself with its desired destination.

Your business needs drive our solutions

Expert Opinion

"The 'hidden cost' of not providing the right information at the right time is staggering. Knowledge workers spend from 15% to 35% of their time searching for information. Searchers are successful in finding what they seek 50% of the time or less, according to both Web search engines and our own surveys. An IDC study in 2001 ("Quantifying Enterprise Search," IDC, May 2002) found that only 21% of respondents said they found the information they needed 85% to 100% of the time. 40% of corporate users reported that they can not find the information they need to do their jobs on their intranets."

Paul McTaggart
ECM Practice Manager

Creating a more manageable and structured system across an organisation takes considerable planning and a customised solution. By choosing Gen-i’s comprehensive, end-to-end offering, you gain control of your information assets. This in turn enables you to deliver the right information to the right people at the right time, as well as improving decision making.

A customised ECM solution from Gen-i:

Aligns with your business drivers and required outcomes.
Is built around architecture that has been streamlined to business processes.
Includes identification of organisational changes that need to occur before, during and after the implementation, including training and support.
Includes project managing process to ensure identified outcomes are met.

Your organisation owns the process of change and the destination while Gen-i specialists provide industry specific expertise in methods, tools and technology, including document and records management, workflow automation, enterprise search, web content management, imaging systems and email management.

Visible benefits for your business

Key information is managed in a way that it can be delivered to the right people at the right place at the right time.
Key business processes are associated with relevant information, so business users can make timely and relevant decisions.
Your people can locate and work with content that is relevant and accurate, allowing you to exceed your customers’ expectations.
Your people can make better decisions based on relevant, accurate information.

Service Support

Service Resources

How it works

Downloads

Enterprise Content Management Overview (PDF / 699KB)