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Hosted Contact Centres

Transform your customer interactions

Create and centrally manage a virtual contact centre that supports not just today’s multimedia capabilities, but also the emerging applications of the future. Use real time call monitoring to view and centrally manage the interactions you have with your customers across all locations, ensuring you build customer loyalty and deliver effective and personalised service in your markets.

Gen-i’s Hosted Contact Centre is a fully managed service that delivers to you the very latest contact centre technology on a pay-as-you-go basis quickly, effectively and with greater financial control.

Your business needs drive our solutions

Gen-i has extensive experience in the design, build and maintenance of customer contact solutions. In fact, we have deployed hundreds of contact centres throughout New Zealand and Australia across a range of sectors.
The Gen-i Hosted Contact Centre (HCC) is an integration of the Telecom Intelligent Network (I.N.) and the Cisco Unified Contact Centre Hosted (UCCH) solution. It will scale from tens to thousands of seats, and can be deployed very quickly in a single or multi-site environment, with or without web collaboration e-mail management and outbound.
The Gen-i Hosted Contact Centre is delivered as SAAS (Software as a Solution), so you can access market-leading technology, including regular upgrades, for a set cost per month whilst maintaining complete control.

Visible benefits for your business

Gen-i’s Hosted Contact Centre service provides flexible, centralised control of your customer activity across all your geographical locations:

Create and centrally manage a multi-site, geographically distributed virtual contact centre.
Manage costs – the predictable pay-as-you-go expenditure provides greater financial control and can reduce telecommunications and infrastructure costs.
Improve decision making – real time call monitoring capabilities provide visibility and centralized management of activity across all geographic locations.
Access to the latest technologies – Gen-i’s fully featured, leading-edge technology supports today’s multimedia capabilities and the emerging applications of the future.
Minimise start-up time – fast and reliable implementation means you can avoid customer delays in specifying, acquiring and installing hardware and configuring new systems.
Improve customer interactions – build customer loyalty and a more efficient and personalized service.

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New Zealand | Australia