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Nortel IP Contact Centre

Work as a contact team, no matter where you are

With customer expectations running so high now, it’s vital that your business does everything it can to improve the productivity and collaboration of your agents in order to reduce call hold times and abandoned call rates.

Gen-i has the experience and capability to deliver you an effective IP Contact Centre solution that focuses on business outcomes, employs the best technology available on a case by case basis and makes the most of your resources.

Nortel IP Contact Centre is one of three solutions we offer to help make that happen. Nortel Contact Centre 6.0 Suite is a fully integrated suite of contact centre solutions, covering inbound and outbound voice, multimedia (email, text chat, video) and computer-telephony integration (CTI).

Your business needs drive our solutions

Expert opinion

"This is, and always has been, at the heart of our business. With our market leading capability in this area, we can work with you to select, design and implement the right solution and ensure benefits and returns on investment are realised."

Kevin Raine
Service Line Manager

Gen-i’s IP Contact Centre Suites consist of a host of integrated applications providing solutions ranging from the very basic to the most sophisticated.
Nortel Contact Centre 6.0 brings together once-separate applications (voice, multimedia and CTI) into a single streamlined offering. It will help you increase your contact centre efficiency and provide your customers with better experiences regardless of the shape, size or orientation of your contact centre.

Visible benefits for your business

All the applications they need at their fingertips - if you have a distributed contact work force, Nortel IP Contact Centre enables you to deliver multimedia applications to those agents at remote sites or at their home-based offices without incurring significant costs.
Instant access to experts - Nortel IP Contact Centre helps you increase first time call resolution by providing your agents with the ability to collaborate instantly with an expert anywhere in your organisation.
Extend your service hours - You can use geographical distribution to your service advantage by extending the hours that customers can contact you.

Service Support

Service Resources

How it works