Gen-i AMS is a mobile messaging service that converts paper forms into mobile applications, enabling field staff to send, receive and share business data any time anywhere.

Making your business more competitive: smart and effective application solutions help ensure you gain improved access to information and business processes

By working with Gen-i to improve application development throughout the software lifecycle, you’re ensuring that your application projects will better meet expectations and objectives for schedule, cost and quality.

The easiest and fastest way to meet colleagues and customers in different geographic locations. Competitive per minute rates mean you only pay for what you use.

With customer expectations running so high now, it’s vital that your business does everything it can to improve the productivity and collaboration of your agents in order to reduce call hold times and abandoned call rates.

BlackBerry offers people on the move the opportunity to access their email, phone, data, applications and the Internet from a smartphone. The BlackBerry Enterprise Solution is the leading wireless solution

If disaster were to strike your business, would you be able to recover quickly and carry on?

Call and screen recording works to increase effectiveness on a number of fronts. In terms of helping your contact centre, it ensures your agents have the tools they need to continue to deliver better service.

If your competitive advantage is dependent on your systems working to maximum efficiency, we can help provide the confidence you need.

Today’s customers have greater and greater expectations in terms of how, when and where they interact with you. High call abandonment rates, can result in missing out on business opportunities.

Organisations are increasingly required to be more responsive to market changes and attractive to recruit and retain scarce skilled staff.

Securely access your office desktop environment from anywhere outside the office where there is Corporate Anywhere Global coverage. It makes accessing your files as easy as if you were sitting at your desk

Cost Manager Daily provides you with advanced features that allow you to track your previous 24 hours of telecommunication costs and usage prior to the bill being issued, giving you unprecedented insight into your expenditure.

Cost Manager Mobile allows you to automate split billing and invoicing of personal and corporate liable mobile charges

Cost Manager Monthly provides you with advanced features that allow you to customise your online reporting and analysis to perform in-depth analysis of your monthly telecommunication costs

We combine Skills Based Routing - making sure the person who answers the call is the one best suited to handle that interaction first time

The increasing complexity and cost associated with running your own data centre infrastructure environment to companies better resourced to handle the ongoing challenges means more businesses are looking to outsource this service

Improve the customer experience and deliver more targeted messaging through digital media. The technologies that enable this include digital signage, touch screens, IPTV and web casting and video sharing applications.

According to many CIO surveys, both within New Zealand and globally, aligning IT infrastructure with the needs of the business remains one of the toughest business challenges.

Enterprise Content Management (ECM) solutions enable your organisation to centrally manage information so that it is structured, accessible and secure.

Gen-i Internet Service

Gen-i WAN services offers high performance, end to end managed connectivity for wide area networking, with features that can maximise

Maximising your network up-time with GMS Network is a reliable way to optimise business performance. Our industry-leading tools, processes and technical expertise reduce the risk of network failure.

Integrated communications, VoIP, video, conferencing and email are now critical tools for any organisation, as well as your essential line of business applications. The ability to access these applications quickly and seamlessly is vital in keeping enryone working efficiently.

GMS Network WAN delivers better network performance and availability through proactive reporting of key performance metrics and monitoring of your WAN infrastructure.

Hire a Gen-i SmartMeeting room today for your multi-site meeting. Powered by Cisco TelePresence, Gen-i SmartMeeting rooms allow you to meet effortlessly with partners in multiple locations without the associated time or travel costs.

Create and centrally manage a virtual contact centre that supports not just today’s multimedia capabilities, but also the emerging applications of the future.

If your resources would be better concentrated on delivering your business outcomes, consider outsourcing your ICT to us. We can lease you the world class ICT assets you need to forge ahead

IP Centrex is the voice access and calling solution your business needs to remain competitive. It will not only help reduce costs and inefficiencies but it will enable your people to collaborate more effectively – wherever they’re work takes them.

Avaya IP Office is a highly modular IP telephony system that allows users to choose the profile that best suits their work style

If you’re looking for clever ways to reduce your operational costs, IP Telephony enables you to consolidate infrastructure costs across key areas.

Auldhouse is the preferred IT training provider for many major companies and government departments in New Zealand. Courses range from technical to application training, and may be either public courses or tailored

Microsoft Live Meeting combines Web conferencing with audio conferencing enabling you to share documents, make presentations and collaborate online and in real-time from nearly anywhere.

Know where all of your fleet is, all of the time. Locate+ is the vehicle tracking system that enables you to locate, manage and communicate with your vehicles and staff out on the road.

MIND is your complete ICT infrastructure management solution. It delivers you a single point of contact for service and end-to-end management of your ICT environment

Gen-i Managed Mobility will solve your Smartphone fleet management and security challenges, enabling you to leverage mobile more in your business and become BYOT friendly, without increasing support costs.

If you want to maximise the performance of your LAN, WAN circuits, and internet connectivity, Gen-i can help you identify where issues are, and work with you to resolve any bottlenecks

Optimise not only simplifies your telecommunications accounting processes by giving you more certainty and less paperwork; but also provides freedom for your staff.

Gen-i is a Gold partner for Cisco, Microsoft and Nortel Networks. We offer packaged voice systems from each of these vendors

Using any mobile device connected to the Telecom XT Network, you and your colleagues can now access your wide area network (WAN) wherever you are and whenever you like

Effective project management and business analysis are the cornerstones of successful ICT implementations. It is the proven way to ensure risk is managed and full business benefits are realised.

Gen-i's ReadyCloud Backup service delivers secure, on-demand backup and restore of your critical business data.

ReadyCloud Collaboration is our cloud delivered unified communications and telephony solution. It integrates with your existing systems and applications allowing you to leverage your investments and enabling a progressive rollout.

A hosted solution that enables you to take advantage of the powerful messaging and collaboration capabilities of Microsoft Exchange Server 2010.

ReadyCloud Server is our highly resilient and flexible virtual IT infrastructure on-demand from us.

Realm helps you create, manage and share your web content and web-based applications on your intranet, extranet, the Internet, and business-to-business by providing a single database for all these delivery channels.

If you are looking for smart support services to keep your business running at peak systems efficiency, talk to us about Rescue. A cost-effective range of reactive support services that you use as and when required.

Safecom provides a range of robust, hosted services that allow your staff to safely access the internet and your network anytime, anywhere – it’s a service that is managed 24/7 by Gen-i.

Safecom Global Roaming allows your people to remotely access your company information across a secure connection.

Safecom SecureMail provides your email system with 24/7 protection. It is cloud-based and eliminates 100% of all known malware and blocks spam.

Safecom SecureMobile Access enables your people to connect securely to your network using mobile devices such as tablets, smartphones and data cards.

Safecom SecureUserVPN allows you to connect to your network securely when away from the office – authenticated access is via the internet but without the associated issues of security.

Safecom SecureWeb protects your business against the loss of sensitive information and theft of passwords or identities when accessing the internet.

World Class 24x7 protection of your information assets. Safewall helps users manage IT security demands by providing a complete security overview across all systems.

Sales teams are the key revenue driver for many businesses, so it’s very important to maximise their workplace productivity. Gen-i Sales Force Automation solution can empower your sales team to increase the value of every order and drive new sales. It can also help you more effectively manage the team’s outputs and results.

A low-cost, simple way to securely connect your multiple sites or users across Virtual Private Networks.

SecureME is the straight-forward and reliably secure way for those in the health sector to connect remote users and multiple locations to allow for the secure exchange of essential patient information.

Software license and contract management can be a complex and challenging task for any organisation. With each vendor maintaining their own unique licensing program with their own rules, regulations and contracts

The self-help opportunities represented by speech and self service technologies can enable you to increase customer satisfaction, reduce your cost to serve and provide a personalised service experience.

Today organisations are facing the reality that they cannot store all of their information in one repository. Many documents never make the records repository or are located across multiple repositories, making a single view of records difficult. Added to these issues are the Public Records Act compliance requirements which will begin being audited by Archives New Zealand in 2010. To help solve these important issues, we have created Tahi Records.

This technology allows you to connect with participants based in multiple locations. The experience is as if everyone is in the same room. Reduce travel costs and time whilst building the flexibility to respond to changing demands.

Effective testing is the only way to have confidence that your developed applications and systems are ready for the live business environment.

TollFree Self Manage gives you the control to make the best use of your contact centre resources.

By choosing to manage your Unified Communications through us, you’ll have a single point of contact for all your IP telephony and Unified Communications infrastructure management.

An individual service tailored to your needs - we will completely manage and maintain all your telecommunications equipment.

Gen-i offers a range of traditional meeting room video conferencing solutions or personal desktop systems.

If engaging with your customers is critical to your competitive success, Gen-i’s Virtual Contact Centre enables you to allocate incoming calls to available agents no matter where they are located and across different contact centre platforms.

Using virtual infrastructure, IT managers can improve many aspects of business continuity and disaster recovery by realising faster, more flexible and reliable disaster recovery at a lower cost by removing the dependencies of operating systems

VoIP telephony service that easily connections SIP to your PBX. A secure, resilient and cost effective way to enhance your business communications.

Gen-i’s web conferencing solution provides a hosted tool enabling real-time collaboration with other users on documents and applications in a secure online environment.