A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | Topics: Software Solutions, Cloud Computing
Making your business more competitive: smart and effective application solutions help ensure you gain improved access to information and business processes Topics: Software Solutions
By working with Gen-i to improve application development throughout the software lifecycle, you’re ensuring that your application projects will better meet expectations and objectives for schedule, cost and quality. The easiest and fastest way to meet colleagues and customers in different geographic locations. Topics: Software Solutions, Mobile, ICT Business and Technology Solutions
BlackBerry offers people on the move the opportunity to access their email, phone, data, applications and the Internet from a smartphone. The BlackBerry Enterprise Solution is the leading wireless solution Topics: Data Services, ICT Business and Technology Solutions, Business Continuity
If disaster were to strike your business, would you be able to recover quickly and carry on? Topics: Contact Centres
Call and screen recording works to increase effectiveness on a number of fronts. In terms of helping your contact centre, it ensures your agents have the tools they need to continue to deliver better service. Topics: Outsourcing, ICT Business and Technology Solutions
If your competitive advantage is dependent on your systems working to maximum efficiency, we can help provide the confidence you need. Topics: Contact Centres
Today’s customers have greater and greater expectations in terms of how, when and where they interact with you. If you have high call abandonment rates, you are not only irritating your customers, you are probably missing out on business opportunities. Topics: ICT Business and Technology Solutions
Organisations are increasingly required to be more responsive to market changes and attractive to recruit and retain scarce skilled staff. Topics: Mobile
Securely access your office desktop environment from anywhere outside the office where there is Corporate Anywhere Global coverage. It makes accessing your files as easy as if you were sitting at your desk Topics: Contact Centres
We combine Skills Based Routing - making sure the person who answers the call is the one best suited to handle that interaction first time Topics: Data Services
The increasing complexity and cost associated with running your own data centre infrastructure environment to companies better resourced to handle the ongoing challenges means more businesses are looking to outsource this service Topics: ICT Business and Technology Solutions
According to many CIO surveys, both within New Zealand and globally, aligning IT infrastructure with the needs of the business remains one of the toughest business challenges. Topics: Software Solutions
Enterprise Content Management (ECM) solutions enable your organisation to centrally manage information so that it is structured, accessible and secure. Topics: Contact Centres, Cloud Computing
Create and centrally manage a virtual contact centre that supports not just today’s multimedia capabilities, but also the emerging applications of the future. Use real time call monitoring to view and centrally manage the interactions Topics: Outsourcing, ICT Business and Technology Solutions, Cost Out
If your resources would be better concentrated on delivering your business outcomes, consider outsourcing your ICT to us. We can lease you the world class ICT assets you need to forge ahead, and provide you with Topics: Unified Communications
If you’re looking for clever ways to reduce your operational costs, IP Telephony enables you to consolidate infrastructure costs across key areas. Auldhouse is the preferred IT training provider for many major companies and government departments in New Zealand. Courses range from technical to application training, and may be either public courses or tailored Topics: Mobile
Microsoft Live Meeting combines Web conferencing with audio conferencing enabling you to share documents, make presentations and collaborate online and in real-time from nearly anywhere. Topics: Mobile
Know where all of your fleet is, all of the time. Locate+ is the vehicle tracking system that enables you to locate, manage and communicate with your vehicles and staff out on the road. Topics: Outsourcing, ICT Business and Technology Solutions, Cost Out
MIND is your complete ICT infrastructure management solution. Topics: Mobile
Gen-i’s Mobile EFTPOS solution gives you all the capability you need to accept a range of payment options from anywhere within the Telecom mobile coverage area Topics: Cloud Computing
If you have a highly mobile staff, communication can be difficult for them if they constantly on the road. Gen-i Mobile Office is a phone service which removes the PABX from your office and gives your staff the full functionality of a PABX telecommunication system, on their mobiles. Topics: ICT Business and Technology Solutions
If you want to maximise the performance of your LAN, WAN circuits, and internet connectivity, Gen-i can help you identify where issues are, and work with you to resolve any bottlenecks without having to increase your bandwidth. Topics: Contact Centres
With customer expectations running so high now, it’s vital that your business does everything it can to improve the productivity and collaboration of your agents in order to reduce call hold times and abandoned call rates. Topics: Mobile, ICT Business and Technology Solutions, Cost Out
Optimise not only simplifies your telecommunications accounting processes by giving you more certainty and less paperwork; but also provides freedom for your staff. Gen-i is a Gold partner for Cisco, Microsoft and Nortel Networks. We offer packaged voice systems from each of these vendors Topics: Technology Training
If your organisation has a Gen-i Client Manager and has received new mobile technology then, take advantage of our free Gen-i Phone Ranger training service to bring your workforce up to speed and ensure that they are using the devices to maximum Topics: Software Solutions, ICT Business and Technology Solutions
Effective project management and business analysis are the cornerstones of successful ICT implementations. It is the proven way to ensure risk is managed and full business benefits are realised. Topics: Internet Services, Software Solutions
Realm helps you create, manage and share your web content and web-based applications on your intranet, extranet, the Internet, and business-to-business by providing a single database for all these delivery channels. Topics: Outsourcing
If you are looking for smart support services to keep your business running at peak systems efficiency, talk to us about Rescue.
A cost-effective range of reactive support services that you use as and when required. Topics: Security
World Class 24x7 protection of your information assets. Safewall helps users manage IT security demands by providing a complete security overview across all systems. Topics: Mobile, Cloud Computing
If you want to make the most of the people responsible for your sales performance, Gen-i Sales Force Automation solution can empower your sales team to increase the value of every order and drive new sales. Topics: Cloud Computing, Security
SecureME is the straight-forward and reliably secure way for small and medium businesses with branch office networks to securely connect remote users and multiple locations. With SecureME, you can connect your remote users Topics: Security
SecureME is the straight-forward and reliably secure way for those in the health sector to connect remote users and multiple locations to allow for the secure exchange of essential patient information. Topics: Procurement
Software license and contract management can be a complex and challenging task for any organisation. With each vendor maintaining their own unique licensing program with their own rules, regulations and contracts Topics: Contact Centres
The self-help opportunities represented by speech and self service technologies can enable you to increase customer satisfaction, reduce your cost to serve and provide a personalised service experience. Topics: Outsourcing, Data Services, ICT Business and Technology Solutions, Business Continuity
Businesses are increasingly looking for value-driven storage and data management solutions within their IT infrastructure that provide them with effective disaster recovery Topics: Software Solutions
Effective testing is the only way to have confidence that your developed applications and systems are ready for the live business environment. Topics: Contact Centres
TollFree Self Manage gives you the control to make the best use of your contact centre resources. Topics: Unified Communications
By choosing to manage your Unified Communications through us, you’ll have a single point of contact for all your IP telephony and Unified Communications infrastructure management. Topics: Unified Communications
Unified Communications gives you the means to work faster, with greater productivity and effectiveness across your business. An individual service tailored to your needs - we will completely manage and maintain all your telecommunications equipment. Take advantage of face-to-face communication using live transmissions from one TV screen to another. Topics: IP Telephony, Contact Centres, Business Continuity
If engaging with your customers is critical to your competitive success, Gen-i’s Virtual Contact Centre enables you to allocate incoming calls to available agents no matter where they are located and across different contact centre platforms. Topics: ICT Business and Technology Solutions, Business Continuity, Cost Out, Cloud Computing
Using virtual infrastructure, IT managers can improve many aspects of business continuity and disaster recovery by realising faster, more flexible and reliable disaster recovery at a lower cost by removing the dependencies of operating systems Combine audio conferencing with Microsoft® Office Live Meeting offered by Telecom to share information in a more engaging way and arrive at better decisions faster. Topics: Software Solutions
The worldwide web is a critical media that no organisation can afford to ignore, whether for internal collaboration and processes, or external communication and interaction. |