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 TollFree Self Manage 

 

Take control of your contact centre resources

TollFree Self Manage gives you the control to make the best use of your contact centre resources. Make urgent routing decisions on your inbound toll free (0508/0800) Telecom numbers instantly without having to contact Telecom.

Because you have real time visibility and control over what’s happening, TollFree Self Manage lets you maximise the number of calls handled by each agent. You can ensure all customers are directed to the right contact centre location - first time, so their calls are answered quickly. And by dealing with call overload situations instantly, you can minimise the number of abandoned calls.

TollFree Self Manage lets you fully track contact centre performance and then you can apply this knowledge to make the most effective management, staffing and routing decisions.

All this for a fixed monthly rental, enabling you to manage and predict costs.

 Your business needs drive our solutions 

TollFree Self Manage lets you modify your existing call routing directly from your desktop via the web - in real-time, enabling you to deal with situations instantly. Because it’s an Intelligent Network hosted rental service, and browser based, there’s no investment in hardware.

Visible benefits for your business

  • Flexibility - tailor your call routing to respond to peaks and troughs throughout the day or week. Manage flows between all your required destinations - for example contact centre queues, IVR, message media or internal helpdesk. Base your routing decisions on your choice of variables– for example, time of day, day of week, percentage allocations, Call Origin (CLI), or emergency diversion.
  • Real time – manage call flows and deal with urgent situations instantly.
  • Comprehensive reporting – quickly access real time and historical call volume reports for a time period you specify to support decision making.
  • Remote access - because it’s web based, you have full access and control from any online computer, anywhere, at any time.
  • Peace of mind - you have the protection of Telecom’s secure network environment. Your authorised users enter the TollFree Self Manage URL, then their personal User Name and Password.
  • Easy to use - TollFree Self Manage is quick and simple to use, and the helpful ‘wizard’ makes light work of creating reports.
  • Fixed monthly rental - you pay a fixed monthly rental (minimum of 12 months) for TollFree Self Manage and because the service is browser based, there’s no investment in hardware.
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Case study

Telecom
By implementing the Toll Free Self Manage solution Telecom can track the performance of its call routing function in real time and manage call traffic
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