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Unified Communications Service Management

Let us manage your unified communications solutions for you

By choosing to manage your Unified Communications through us, you’ll have a single point of contact for all your IP telephony and Unified Communications infrastructure management. In addition to that business continuity, we also offer you access to highly skilled expertise when you need it, eliminating the need to employ, certify and retain other network infrastructure professionals.

Full management of your Unified Communications takes place under a service level agreement that provides for constant monitoring of your infrastructure, leaving you the time and the resources to focus on your business rather than technology.

Your business needs drive our solutions

Expert Opinion

"As IP Tel and Unified Communications features and infrastructure become more core to business processes and grows in complexity, New Zealand businesses face a number of challenges. Acquiring and retaining the necessary resources to manage their potentially widely distributed infrastructure and the associated increase in operational costs this represents, is the primary reason why Gen-i has built the Caretaker and Guardian remote service management offers. These solutions relieve the burden of managing the technology solution and allow clients to focus on their core business."

Steve McGinn
Service Line Manager, IP Tel and Unified Communications

With a capability spanning telecommunications and IT, Gen-i is the only New Zealand provider that can supply national, end-to-end ICT solutions, encompassing design, delivery and support.
Our relationships with key vendors enable us to offer converged communication solutions that bridge voice, video, mobile, internet and data. Our solutions are flexible, innovative, customised and suitable for all business sizes.
When the time is right, Gen-i can also talk with you about integrating your Unified Communications capability into other core applications such as customer relationship management, business intelligence and enterprise content management.

Visible benefits for your business

Improve company focus - remote service management lets you focus on your core business with your operational functions managed by Gen-i.
Reduce operating costs – thanks to Gen-i's shared resource model.
Removes the need to use internal resources - a viable alternative to building the required capability from the ground.

Service Support

Service Resources

How it works